Cognizant is seeking a dedicated client support analyst to work with a
global social media organization. This group focuses on working
closely with internal Sales and Account Management teams as well as
external clients, including small businesses and agencies to assist
with operational tasks.
This position will be challenged with having to balance the day-to day
service/support of customers, while also identifying innovative ways
to solve problems upstream identify gaps in processes.
Ideal candidates will be comfortable understanding social media
campaigns and supporting bugs and invoicing, have an appetite for
research and gathering data insights and the ability to use that to
evolve client advertising platforms, a high level of comfort working
with cross functional partners, and a strong analytical mindset.
Successful team members have a passion for business success, strong
attention to detail, analytical problem-solving abilities, and keen
eyes for operational inefficiencies.
Minimum
QUALIFICATIONS:
* 1 to 3 years working in a service/customer service/sales
organization
* Professional customer service skills: solutions mindset, helping
nature, passion for the customer and customer experience
* Demonstrated capability to create world-class customer experiences
with each interaction
* Fluent in English and German (Written & Oral)
*
_MUST HAVE_ exceptional grammar and typing accuracy skills -
experience with business communication
* Client focused and solutions oriented;
Good problem solving and analytical skills
*
_ABILITY TO_ comprehend and analyze client situations and apply the
right solution
*
_ABILITY TO_ collaborate and work effectively on a team
* Self-learner interested in both the how and the why
*
_ABILITY TO_ educate customers on policy and product questions
*
_ABILITY TO_ prioritize effectively according to changing
circumstances and manage multiple projects while maintaining strict
attention to detail
*
_ABILITY TO_ follow processes without being blinkered by them
_DUTIES_
Cognizant is seeking a dedicated client support analyst to work with a
global social media organization. This group focuses on working
closely with internal Sales and Account Management teams as well as
external clients, including small businesses and agencies to assist
with operational tasks.
This position will be challenged with having to balance the day-to day
service/support of customers, while also identifying innovative ways
to solve problems upstream identify gaps in processes.
Ideal candidates will be comfortable understanding social media
campaigns and supporting bugs and invoicing, have an appetite for
research and gathering data insights and the ability to use that to
evolve client advertising platforms, a high level of comfort working
with cross functional partners, and a strong analytical mindset.
Successful team members have a passion for business success, strong
attention to detail, analytical problem-solving abilities, and keen
eyes for operational inefficiencies.
Minimum
QUALIFICATIONS:
* 1 to 3 years working in a service/customer service/sales
organization
* Professional customer service skills: solutions mindset, helping
nature, passion for the customer and customer experience
* Demonstrated capability to create world-class customer experiences
with each interaction
* Fluent in English and German (Written & Oral)
*
_MUST HAVE_ exceptional grammar and typing accuracy skills -
experience with business communication
* Client focused and solutions oriented;
Good problem solving and analytical skills
*
_ABILITY TO_ comprehend and analyze client situations and apply the
right solution
*
_ABILITY TO_ collaborate and work effectively on a team
* Self-learner interested in both the how and the why
*
_ABILITY TO_ educate customers on policy and product questions
*
_ABILITY TO_ prioritize effectively according to changing
circumstances and manage multiple projects while maintaining strict
attention to detail
*
_ABILITY TO_ follow processes without being blinkered by them
We need : English (Good)
Type: Permanent
Payment:
Category: Others
